Asali Real Estate AI Privacy Policy

Asali AI provides AI services and tools for businesses. This Privacy Policy applies to Asali Real Estate AI, a product designed to help real estate teams manage customer conversations, property inquiries, lead qualification, follow-up workflows, and related operational tasks.

This page is publicly accessible and may be used as the privacy-policy URL for Meta Developer App review and publishing.

We may collect information that customers, leads, agents, administrators, or connected services provide through WhatsApp, website forms, internal tools, or other approved communication channels.

This may include contact and lead information such as name, phone number, email address, company, role, source of inquiry, and conversation history.

For real estate workflows, this may also include property requirements and preferences such as location, budget, property type, number of bedrooms, purchase or rental interest, timing, financing notes, viewing availability, and other details shared during a conversation.

We may receive data through Meta and WhatsApp when a business connects or uses WhatsApp-related services, including message content, sender or recipient identifiers, timestamps, delivery context, and related conversation metadata made available through the applicable Meta or WhatsApp services.

We use information to operate, maintain, and improve Asali Real Estate AI and related customer workflows.

This includes helping businesses understand conversations, identify customer needs, summarize inquiries, prepare follow-up actions, draft possible responses, organize lead details, and support real estate sales or customer-service operations.

We may use information to provide customer support, troubleshoot issues, protect the service, monitor usage, improve reliability, and comply with legal, contractual, or platform requirements.

Asali Real Estate AI may process WhatsApp and customer conversations using AI systems to generate summaries, extracted facts, suggested labels, lead notes, property-match context, follow-up recommendations, and response drafts.

AI-generated outputs are intended to assist business users. They may be incomplete or inaccurate and should be reviewed by authorized users before being relied on for important decisions or sent to customers.

Where appropriate for the customer workflow, human review, approval, and operational controls may be used before taking action based on AI-generated content.

If a business uses Asali Real Estate AI with Meta or WhatsApp services, we process data received through those services only to provide, maintain, secure, and improve the requested product functionality.

Use of Meta or WhatsApp data is also subject to the applicable Meta Platform Terms, WhatsApp Business terms, and the business customer's own notices and obligations to its end users.

We do not claim or imply access to Meta or WhatsApp capabilities that have not been enabled, approved, or verified for a specific customer or deployment.

We may use trusted service providers and processors to host infrastructure, store data, process messages, provide AI model or automation services, monitor reliability, send notifications, manage forms, and support business operations.

These providers are permitted to process information only as needed to provide services to us or to our business customers, subject to appropriate confidentiality, security, and contractual obligations.

We may share information with the business customer that uses Asali Real Estate AI, authorized members of that customer's team, and service providers that help us deliver the product.

We may also disclose information if required by law, legal process, platform rules, security needs, or to protect rights, safety, and service integrity.

Asali AI does not sell personal data.

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No internet-based service can be guaranteed to be completely secure. Business customers should also use appropriate access controls, device security, account permissions, and internal procedures when using AI and messaging systems.

We retain information for as long as reasonably necessary to provide the service, support customer workflows, maintain business records, comply with legal or contractual obligations, resolve disputes, enforce agreements, and improve service reliability.

Retention periods may vary depending on the customer's configuration, the type of data, operational needs, platform requirements, and applicable law. When information is no longer needed, we delete it or de-identify it where appropriate.

Depending on where you are located and the nature of your relationship with the relevant business customer, you may have rights to request access, correction, deletion, objection, restriction, portability, or other controls over your personal information.

If your data was collected through a business using Asali Real Estate AI, that business may be the primary party responsible for responding to your request. We will support reasonable requests from the business customer or from individuals as required by applicable law.

To request deletion of personal information processed by Asali AI, contact us at hello@asaliai.com with enough detail to identify the relevant conversation, phone number, email address, business customer, or lead record.

We may need to verify your request and may retain limited information where necessary for legal, security, fraud-prevention, dispute-resolution, or compliance purposes.

Asali Real Estate AI is intended for business and real estate operations. It is not directed to children, and we do not knowingly collect personal information from children through this product.

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date on this page and provide additional notice where appropriate.

For privacy questions, user-rights requests, deletion requests, or product privacy inquiries, contact Asali AI at hello@asaliai.com.